Refund policy

Last updated: August 22, 2026

At Lenila, we stand behind the quality of every product we sell. Whether your item arrived damaged, doesn't work as expected, or you simply changed your mind, here's how returns work.

Return Window

You have 30 days from the date of delivery to initiate a return. Items must be unused, in the same condition as received, and in the original packaging.

Eligible Returns

We accept returns for the following situations:

  • The item arrived damaged during shipping
  • The item is defective or does not function as described
  • You received the wrong item
  • You changed your mind or no longer need the item

Return Shipping Costs

For items that arrived damaged, are defective, or were sent to you by mistake, we provide a prepaid return shipping label at no cost to you.

For returns due to a change of mind or if the item is no longer needed, the customer is responsible for the cost of return shipping. A return shipping label can be provided upon request, with the label cost deducted from your refund, or you may arrange your own shipping to the return address we provide.

How to Start a Return

To initiate a return, please contact our customer service team:

Please include your order number and a brief description of the reason for return. For damaged or defective items, please also include a photo. Our team will respond within 24 hours with instructions on how to return your item.

Refund Process

Once we receive your returned item and confirm its condition, we will process your refund within 5 business days. Refunds are issued to the original payment method used at the time of purchase. For change of mind returns, the cost of return shipping, if we provided the label, will be deducted from your refund total.

Exchanges

We do not offer direct exchanges at this time. If you would like a different item, please return the original for a refund and place a new order.

Non-Returnable Items

The following items are not eligible for return:

  • Items that have been used, installed, or altered after delivery
  • Items without original packaging
  • Items returned after the 30-day return window

Late or Missing Refunds

If you have not received your refund within the expected timeframe, please:

  1. Check your bank account or credit card statement again.
  2. Contact your bank or credit card company, as processing times may vary.
  3. If you have done both of the above and still have not received your refund, contact us at info@lenila.com and we will look into it.

Contact Us

For any questions about returns or refunds, please reach out to us at: